The sales assistant for collision shops
PLNR plugs into CCC ONE and turns every estimate into a booked repair — texting the customer a one-tap booking link the moment you finish, then following up automatically until they schedule. Stop losing jobs you already earned.
Built for CCC ONE shops · No new workflow · Month-to-month
Median speed to lead
3.8m
Target ≤ 5 min
Leads awaiting booking
12
In auto follow-up
Leads contacted under 5 min
62% → 70%+
Capture rate, lifted
< 5 min
First text after the estimate
1 job
Pays for months of PLNR
0 extra steps
Runs off CCC ONE
Built on the tools your shop already runs
Most shops lose revenue in the gap between writing the estimate and booking the repair — not because the work isn’t good, but because nobody follows up.
The customer says they’ll “think about it,” walks out, and you never hear back. The job’s gone — quietly.
Your team is fixing cars, not running a call center. Follow-up is the first thing that slips when it gets busy.
The first shop to follow up wins the repair. Right now that often isn’t you — and you never even know it.
Three steps. Two of them are automatic.
Finish it in CCC ONE exactly like you do today. PLNR picks it up automatically through CCC Secure Share — no new software for your team.
Within minutes, they get a friendly text with a one-tap link to book their repair — while they’re still thinking about it.
Didn’t schedule? No-showed? PLNR keeps nudging — automatically and politely — until they’re on your calendar or tell us to stop.
Watch PLNR work
A live look at the loop: an estimate is written, the customer is texted in seconds, they book themselves with one tap, and the job lands on your calendar. No phone tag, no leakage.
Assignment received
New DRP assignment
GEICO · 2024 Honda CR-V · Claim #418772
PLNR does the sales follow-through your shop doesn’t have time for — so more of the repairs you quote actually get booked.
Turn more of the estimates you already write into booked, paid repairs — the single biggest lever in your shop.
Every estimate that would’ve gone cold gets worked automatically. The jobs you were losing come back.
PLNR runs off the estimate you already write in CCC ONE. Nothing new to learn, nothing extra to click.
Customers are texted within minutes — beating the shop down the street to the booking.
Unbooked estimates, no-shows, unconfirmed appointments — every one gets a persistent, friendly cadence.
A simple board shows leads worked, repairs booked, and revenue recovered — proof it’s paying off.
The average repair order runs around $4,000. PLNR costs a few hundred a month. If it books just one extra job you’d otherwise have lost, it’s already paid for itself many times over — and most shops recover far more than one.
Illustrative — actual results depend on your volume and average RO.
One subscription per shop. No setup fees, no per-text charges, no long-term contract.
For a single location ready to stop leaking estimates.
For groups running two or more locations.
For large groups, franchises, and MSOs.
Founding-shop pricing while we onboard early partners. Final plans tailored to your shop count.
Sample quotes — we’re onboarding founding shops now, and these will be replaced with real, named customer results.
“We used to lose track of estimates the second a customer walked out. Now the follow-up just happens, and the bays stay full.”
Independent shop owner
Single location · Texas
“My advisors were never going to text 40 people a day. PLNR does it for them — and we’re booking jobs we used to wave goodbye to.”
General manager
3-location group · Midwest
“It runs off the estimates we already write. There was nothing to learn. The recovered-revenue number sold me by week two.”
Owner / operator
2-location group · Southeast
Do I have to change how my shop works?
No. Keep writing estimates in CCC ONE exactly as you do today. PLNR runs in the background off that estimate — there’s no new software for your team to learn.
How does it connect to CCC ONE?
Through CCC Secure Share, CCC’s official, encrypted data network. You approve exactly what’s shared from inside CCC ONE, and you can turn it off any time.
Is the texting compliant?
Yes. Every message includes opt-out language, and we honor STOP automatically (TCPA). Messaging runs on Twilio.
What does it cost me in texts?
Nothing extra — customer messaging is included in your plan.
Is there a contract?
No long-term lock-in. Month-to-month, cancel any time. We’re onboarding founding shops at early-access pricing.
See PLNR work on your own estimates. Book a 15-minute demo and we’ll show you the jobs you’re leaving on the table.